1917-89 Street
Edmonton, AB
T6K 2A2
Home #: (780) 462-9831
Cell #: (780) 717-1996
e-mail: mmho@home.com

Sara Burwash
Drake International
Merrill Lynch Tower, Suite 412

Reference #: DOO0307

Dear Sara Burwash,

I am applying for the Data Entry position that was posted on Workopolis.com on March 9th, 2001. I am interested in working in a demanding and energetic environment such as Drake International, and would look forward to the challenge of working in a busy atmosphere.

Some of my other qualities that I believe would be of value to your organization are:

· ability to learn and work quickly, efficiently and with an excellent eye for detail
· known for customer service, resourcefulness, determination, dependability and open-mindedness
· computer literate in a variety of internet programs, word processor and design programs

Following my cover letter is also a copy of my resume. If you have any questions and wish to contact me, I can be reached my home phone number, (780) 462-9831, or if I am not in, you may call my cellular at (780) 717-1996. I can also be contacted through my e-mail account at mmho@home.com.

I would appreciate the opportunity to meet with you in order to discuss my qualification or suitability for a position. Thank you for your time, and I look forward to hearing from you soon.

Regards,

Melinda Ho

Highlights

· Graduated the University of Alberta with a Bachelor of Arts degree with an Art and Design Major.
· Ability to work quickly, efficiently and with an excellent eye for detail
· Eagerness to learn and acquire new knowledge
· Conscientious, dependable, open-minded and determined
· Computer literate in a variety of office and internet programs


Summary of Skills

Communication Skills

· Created follow-up letters and e-mails for transactions completed through the internet, resulting in customer appreciation and satisfaction
· Answered phone calls, recorded messages and made appointments
· Recommended, located and explained retail products to customers
· Promoted and discussed membership programs with customers in order to induce loyalty to the company

Organization/Detail Skills

· Bought and sold an assortment of products according to the value and the market demands
· Designed and manufactured products within a specified deadline
· Composed, researched and maintained a reference page concerning information about foreign collectibles

Technical Skills

· Proficient in the use of Microsoft Word 2000, basic HTML code, both the Netscape and Internet Explorer browser programs, and several electronic mail programs
· Functional in the use of Photoshop 5.0, Adobe Illustrator, Adobe Pagemaker, basic HTML.
· Operated Macintosh and PC computers, as well as computer accessories such as scanners, printers and drawing tablets
· Knowledgeable in the use of photocopying machines and fax machines
· Ability to type from 55 to 60 words per minute


Education

June 1994
· Graduated from Holy Trinity Community High School with an Advanced Diploma

April 1998
· Graduated from the University of Alberta with a Bachelor of Arts degree
Major: Arts and Design

February 1999
· Received a certificate for the completion of the HTML Introduction course with Continuing Education, Edmonton Public Schools


Employment History

January 1999 - Present
· Self-employed, buying and selling collectible items on the internet

October 1999 - February 2001
· Employed part-time as a bookseller with Smithbooks, West Edmonton Mall

February 2000 - September 2000
· Designer/Manufacturer of restaurant decor with Interior Motifs, Inc.

September 1999 - December 1999
· Photographer at Sears Portrait Studios, Heritage Mall (seasonal)


Special Interests and Achievements

· Received the Rutherford Scholarship
· Accepted the Spirit of Trinity, a medal honouring school community service
· Traveling to new places, including Australia, Southeast Asia, Japan and USA.
· Interests include reading, writing, drawing, photography, and badminton


References

References available upon request